Terms
TERMS & CONDITIONS
- Flowers and plants are nature’s creations and no two nature’s creations are exactly alike! Variations of flower and foliage colors, shapes, and sizes are always expected, and the color intensities and hue may look different from our product photo under different lighting conditions. Please take our product photo only as a general design principle, and let nature play out its beautiful diversity!
- If you want to change product items or Cancel orders please notify us FIVE days before the delivery date. All flower arrangements are non-exchangeable and non-refundable.
- Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered on the next available day.
- Delivery Charge is for one delivery only. If the delivery is unsuccessful due to 1. the sender’s provision of incorrect or incomplete information 2. the receiver not being at the address provided (moved, out of town, etc). The flower arrangement will be delivery back to the shop. Once the second delivery charge has been paid, Juju Flowers will deliver the order on the next available date.
Privacy Policy Statement
1. Our Commitment
Juju Flower Limited is committed to protecting the privacy of your personal data. We comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the Laws of Hong Kong.
2. Kinds of Personal Data Held
We may collect personal data including, but not limited to:
- Name, contact information (email, phone number, address);
- Account information, transaction records;
- Technical data (IP address, cookies) when visiting our website.
3. Purpose of Collection
The personal data collected may be used for:
- Processing orders and providing services;
- Marketing and promotion (with consent);
- Communicating with you and responding to inquiries;
- Complying with legal obligations.
4. Data Sharing and Disclosure
We may transfer your personal data to:
- Our group companies, agents, or contractors providing services (e.g., IT, payment processing);
- Law enforcement agencies or regulatory bodies as required by law.
5. Data Security and Retention
We implement security measures to protect data from unauthorized access, loss, or alteration. Personal data is retained only for as long as necessary to fulfill the purpose of collection.
6. Data Access and Correction
Under the PDPO, you have the right to check whether we hold your personal data, access it, and request correction of any inaccurate data.
7. Enquiries
If you have any questions or wish to access/correct your data, please contact:
Ms. Lui
852-25219911