Terms

At juju.hk, we take pride in the freshness and quality of our floral arrangements. Since flowers are perishable goods, our policies are designed to ensure fairness for both our customers and our florists.

1. Return Conditions

• Fresh Flowers: Due to the perishable nature of fresh blooms, we do not accept returns or exchanges for non-quality-related reasons.

• Quality Issues: If your flowers arrive significantly damaged (e.g., broken stems, withered blooms upon arrival), please contact us within 2 hours of delivery with clear photos of the product.

• Dried/Preserved Flowers: Returns are accepted only if the product remains in its original packaging and shows no signs of man-made damage or moisture exposure.

3. Processing Time

• Review: Please let us know within 24 hours of receipt by WhatsApp +852 66278441 or email info@juju.com.hk so that we can follow up, we will review your request within [24 hours].

• Refund: Once approved, refunds will be processed within [7-14] business days via your original payment method.